English-Speaking Customer Service Representative - Jakarta

Are you a fluent English speaker with a passion for delivering outstanding customer service? Private Advertiser is seeking a dedicated Customer Service Representative to join our dynamic team in Jakarta Raya. In this role, you will serve as the first point of contact for our customers, ensuring their needs are met with efficiency and professionalism. With a growing client base and a commitment to excellence, Private Advertiser offers a unique opportunity to grow your career in a supportive and innovative environment. Located in the heart of Jakarta Raya, our office is easily accessible, making it the perfect place to thrive.

As an English-Speaking Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. You will use tools like Zendesk and Salesforce to manage customer interactions and ensure a seamless experience. This role is ideal for someone with 2-3 years of experience in customer service, preferably in a similar environment. Join us and be part of a team that values your contributions and helps you reach your full potential.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and live chat, ensuring timely and accurate responses.
• Resolve customer issues and complaints, working closely with other departments to find solutions.
• Maintain a high level of customer satisfaction by providing excellent service and support.
• Use CRM tools like Zendesk and Salesforce to manage customer interactions and track performance.
• Assist in training new hires and providing ongoing support to the team.
• Monitor and report on customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Collaborate with the marketing team to gather customer feedback and improve our services.

🎓 Kualifikasi & Syarat

• Fluent English communication skills, both written and spoken.
• 2-3 years of experience in customer service, preferably in a similar role.
• Proven ability to handle high volumes of customer inquiries with professionalism and efficiency.
• Experience with CRM tools like Zendesk and Salesforce is a plus.
• Strong problem-solving skills and a customer-centric approach.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in a related field is preferred but not required.

🛠️ Keahlian

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