Customer Service & Admin Associate

Join Golden Topper as a Customer Service & Admin Associate and become the voice of our brand! In this dynamic role, you'll deliver exceptional service to our valued customers while ensuring smooth administrative operations. Based in the vibrant heart of Canggu, Bali, you'll be part of a team that thrives on innovation and customer satisfaction.

As a Customer Service & Admin Associate, your day will be filled with engaging interactions, problem-solving, and administrative tasks. You'll use tools like Zendesk and Salesforce to manage customer inquiries and ensure seamless operations. This role offers a unique opportunity to grow within a company that values its people and fosters a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service by resolving inquiries and complaints promptly and professionally.
• Manage administrative tasks including data entry, scheduling, and record-keeping using Microsoft Office and other relevant software.
• Assist in maintaining customer databases and ensuring accurate and up-to-date information.
• Collaborate with the sales and marketing teams to support customer acquisition and retention efforts.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Participate in training sessions to stay updated on company policies and procedures.
• Assist in event planning and coordination to support marketing initiatives.
• Ensure compliance with company regulations and industry standards.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or administrative roles.
• Proficient in using Microsoft Office and other relevant administrative software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic knowledge of Zendesk and Salesforce is a plus.
• Familiarity with customer service best practices and industry standards.
• Ability to handle multiple tasks and prioritize workload effectively.
• Fluent in both English and Indonesian.

🛠️ Keahlian

Lowongan Terkait